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Space · Problem

Too dark or washed out by windows

What you see

Some areas look dark and muddy, while areas near windows are blown out white.

Why it happens

The camera can't expose a dark room and a bright window at the same time, so the texture ends up blotchy even when the shape is right.

How to fix

1. Turn on the room lights.
2. Avoid pointing the camera straight at windows. Scan them at an angle.
3. Scan on a cloudy day or when the sun is not shining into the room.

Related

• Blurry or smeared texture
• Glass, mirrors or open doors look broken
• Even lighting, avoid backlight

Still stuck? Contact support — or, in the app, open the scan and use Report a problem.