Support

Puracam for iOS

Requirements

• iPhone 12 Pro or later Pro models, or iPad Pro (2020 or later). A LiDAR sensor is required for scanning — non-Pro iPhones do not have one. Without it, Puracam tells you so on Home and can still open Puracam files shared with you.
• iOS 17 or later.
• Free storage space. Scans are large: a detailed room can run to hundreds of megabytes.

Reporting a problem

The quickest way is Settings → Report a bug in the app: it attaches the app version, device model and iOS version for you, and you can see exactly what is sent before sending. Ideas go to Settings → Request a feature. By email, the more of this you can include, the faster it gets fixed:

1. Device model and iOS version.
2. Puracam version (shown in Settings).
3. What you were scanning — an object, a room, indoors or outdoors.
4. What happened, and what you expected instead.
5. A screenshot or a screen recording, if the problem is visual.

Scanning

Restarting or discarding a scan

In Space mode, tap the close button while scanning and choose Stop & Save, Restart Scan or Discard Scan. Restart and Discard delete what was captured so far — a discarded scan cannot be recovered.

Parts of my scan have holes

The most common cause is the surface itself. LiDAR measures reflected infrared light, and some surfaces return almost none of it: glass, mirrors, polished metal, water and very dark matte materials. Where the sensor gets no reliable depth, no geometry can be built — the data was never captured, so no amount of processing recovers it.

What helps: scan those areas from several angles and closer in, keep within about four metres of the surface, and avoid strong direct sunlight, which drowns out the sensor.

The scan looks wavy or the walls are not flat

Move slowly and steadily, and try to return to a previously scanned area occasionally so tracking can re-anchor. Fast turns and long straight sweeps without overlap allow small tracking errors to accumulate.

The texture looks blurry or doubled

This usually means the camera moved quickly during capture, or the same surface was captured from very different angles. Slower movement and even lighting give the cleanest texture.

Processing takes a long time

Processing time scales with the size of the capture and the quality preset. Choosing a faster preset, or scanning a smaller area, reduces it considerably. If you switch to another app, processing pauses and carries on when you come back.

Object scans

Object mode turns a single object into a detailed 3D model using Apple Object Capture, with its real width, depth and height.

How do I scan an object?

The object video shows the whole walk, including turning the object over. In short:

1. Open the scan screen and swipe the mode strip to OBJECT.
2. Place the object on a table or the floor, with room to walk around it.
3. Tap the shutter and circle the object slowly — about 30 seconds. You can flip it over to capture the underside too.
4. Tap Done. Processing starts automatically and the model opens with its dimensions.

Use Edit to clean up: a crop box, a lasso, removing the base and floating bits, or Auto Clean. The tools are free to try on any scan; saving the edit is part of Pro, except on scans made with a free credit. Your first 10 object scans are free, with full quality, every export format and the editing tools; scans made with a free credit keep that access for good. Object mode cannot be paused.

Floor plans

Floor Plan mode scans a room — or several connected rooms in one walk — and turns it into a dimensioned 2D drawing, with the same space also available in 3D.

How do I make a floor plan?

The floor plan video shows the walk. In short:

1. Open the scan screen and swipe the mode strip to FLOOR PLAN.
2. Tap the shutter and walk the room slowly, pointing the camera at every wall and corner until the outline on screen is complete.
3. Tap Done. The room opens in 3D.
4. Tap the Floor plan tool to see and edit the 2D drawing, then the share button to export it.

Scanning, the 3D room view, the 2D drawing and the editor are free, and so is export as PDF or PNG with a small watermark. SVG, DXF, CSV and JSON export, and removing the watermark, are part of Puracam Pro. Floor Plan mode cannot be paused yet.

What is on the drawing?

• Walls, doors and windows, with the overall dimensions of each wall and the width of every opening.
• Window sill heights.
• Room name and floor area.
• Furniture drawn as symbols — beds, sofas, tables, chairs, storage, kitchen and bathroom fixtures, and decor.

Use the layers button to hide dimensions, rooms, doors and windows, or furniture. Whatever is hidden stays hidden in the export.

Editing the plan

New in version 1.2. Tap anything on the drawing to select it:

• Drag walls and corners, or draw new walls. Walls snap into line with each other, and you can lock a length or a right angle.
• Add doors and windows, split an open space into rooms with divider lines, and mark columns.
• Add furniture from a catalog of more than 100 pieces. Dragged near a wall, a piece snaps against it and turns to face the room; in a corner it snaps to both walls.
• Wall-mounted pieces — upper cabinets, range hoods, a wall TV, shelves, mirrors, lamps and more — sit at their real mounting height; change it in the Elevation field, or tap Place on floor. Puracam warns you when a piece would cover a door or window.
• Overlay the 3D scan under the drawing to line walls up with what was really measured.

A wall, door or piece of furniture is missing

Floor Plan mode uses Apple's on-device room detection, which only draws what it has seen clearly. Scan in good light, point at every wall and corner, keep doors open so they can be detected, and look at furniture from more than one side. Glass walls and large mirrors are often missed, for the same reason described under Parts of my scan have holes. Anything that was missed can be added by hand in the editor.

Feet and inches

In the Floor plan screen, tap the gear icon and choose metric or imperial units. Exports use the same units. Length fields also accept a value typed with its unit, such as 12'6" or 3.2 m.

Exporting

3D models

OBJ is free. Puracam Pro adds the other formats and the highest export quality. Which to pick:

Floor plans

PDF and PNG are free, with a small "Made with Puracam" watermark. Puracam Pro adds SVG, DXF, CSV and JSON, and removes the watermark.

360° video

Any scan can be turned into a 360° turntable video and saved to Photos. Without Pro the video carries a small watermark.

Exported files go through the standard iOS share sheet, so you can send them to Files, AirDrop them to a Mac, or open them in another app.

Sharing

Open a scan — or its … menu in the library — and tap Share. One sheet holds every way to send a scan: a link, a Puracam file, an exported file or a turntable video.

Share a link

Share a link uploads a web copy of that scan and gives you a link and a QR code. Anyone who has the link can open the 3D model — and the floor plan, for floor plan scans — in a web browser, with no app. It needs an internet connection. Each scan has one link; if you change the scan afterwards, delete the link and create a new one to share the updated version.

Links last 7 days on the free plan and 30 days with Pro, where they can also be renewed. Pro adds a password, hidden download buttons, view counts and a business card — your name, company and logo at the top of your shared pages. Manage every link in Settings → Shared links. Deleting a link stops it working right away and removes its files from the server; the scan on your device is not affected.

Letting someone edit your scan

Turn on Let recipients edit in Puracam when creating a link, and people who have the app can tap Save to Library & Open to keep their own copy. The free plan includes a few editable links each month.

Without a link, Send Puracam file sends the same kind of copy by AirDrop, Messages, Mail or Files. It needs no internet connection and never expires. On the receiving device, open the file with Puracam, or use Import Puracam file… under the + button in the library. An imported copy can be measured, edited and exported, but not reprocessed — the raw capture data is not included.

“Sharing is temporarily unavailable”

Creating new links is paused on the server for the moment. Links you have already shared keep working, and Puracam files and file export are not affected. Try again later.

Reporting a shared page

Every shared page has a Report link. Use it for content that should not be there; reports are reviewed and offending links are removed.

Updates

When a newer version is on the App Store, Puracam shows a reminder on the Home screen and an Update row in Settings. Dismissing the Home reminder hides it until the next version comes out.

Subscriptions

Managing or cancelling

Subscriptions are handled by Apple, not inside Puracam. Open Settings → your name → Subscriptions on your device to change or cancel one. Cancelling stops the next renewal and keeps access until the end of the period you paid for.

Restoring a purchase

On a new device, or after reinstalling, use Restore on the Pro screen while signed in with the same Apple Account used to subscribe.

Refunds

Refunds are issued by Apple, not by me. Request one at reportaproblem.apple.com.

Privacy

Scans stay on your device. A scan is uploaded only when you choose Share link for it, and a message only when you send feedback. Anonymous usage analytics can be turned off in Settings → Share usage data. Full detail is in the Privacy Policy.

How do I delete my data?

Delete individual scans in the library, or delete the app to remove everything at once. The only server copies are scans you have shared as a link: delete those in Settings → Shared links, or let them expire — the files are removed either way. Deleting a scan or the app does not delete a link you already shared.

Still stuck?

Write to support@puracam.com — including the details listed above under Reporting a problem.