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Object · Problem

Shiny or transparent objects look bad

What you see

A glossy, glass or see-through object comes out warped, bumpy or with holes.

Why it happens

Reflections move as you walk around, and see-through parts show the background, so the photos don't agree with each other.

How to fix

1. Pick a matte object with visible detail when you can.
2. Use soft, even light, like a bright cloudy window, and avoid harsh spotlights.
3. Keep reflective surroundings out of the shot.

Related

• Object capture failed
• Shadows are stuck on the model
• Pick a matte, textured object

Still stuck? Contact support — or, in the app, open the scan and use Report a problem.