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Space · Problem

A call or app switch interrupted the scan

What you see

A call came in, you locked the phone or switched apps in the middle of a Space scan, and now the scan seems off or shows a warning.

Why it happens

While Puracam isn't on screen, the camera and sensor stop, so the phone can lose track of where it was. When you come back, the new part of the scan may not line up with what you scanned before.

How to fix

1. To take a break, tap the shutter to pause first. Nothing is recorded while paused; tap it again to resume.
2. Before a long scan, turn on a Focus such as Do Not Disturb so calls don't pull you out. The screen stays on by itself while you scan.
3. After an interruption, start from an area you already scanned and move slowly. If things still don't line up, it's usually quicker to start over.
4. If you see “Tracking was reset”, your scan is kept. Move slowly back over an area you already scanned and continue from there.
5. If the model still looks out of place, tap X. Choose Stop & Save to keep what you have, or Restart Scan to throw it away and start over.

Related

• Walls or text appear twice
• Need a break? Pause first

Still stuck? Contact support — or, in the app, open the scan and use Report a problem.