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Space · Problem

The mesh doesn't appear right after Record

What you see

You tap Record and for a few seconds nothing shows on screen.

Why it happens

The first piece of the mesh takes a few seconds to arrive from the system. This is normal.

How to fix

1. Wait about four seconds without moving fast.
2. Sweep slowly toward a surface with visible detail, such as a wall with furniture.

Related

• Holes in the model, especially ceiling or floor

Still stuck? Contact support — or, in the app, open the scan and use Report a problem.