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Object · Problem

Not enough storage for an object scan

What you see

The app says there isn't enough storage. This can show up as soon as you open the Object scan screen, not only while the model is being built.

Why it happens

An object scan needs free space on the phone for its photos and for temporary files while the model is built, so the app checks before you start.

How to fix

1. Free up space on your phone, for example by deleting old videos or unused apps.
2. In Puracam, go to Settings, then Storage. Swipe left on a scan you've already processed and tap Delete raw, or touch and hold it and choose Delete raw data, keep model. The model stays, but that scan can't be processed again. Scans you no longer need can go entirely with Delete scan.
3. Then reopen the Object scan screen, or tap Process again if the model was being built.

Related

• Object capture failed

Still stuck? Contact support — or, in the app, open the scan and use Report a problem.